Returns & Refunds

Effective Date: April 16, 2025

At Chamakkatt Herbal Products, your satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re here to help. Please review our return and refund guidelines below.

🛍️ Returns Eligibility

Due to the nature of our products (herbal, personal care, and consumables), we only accept returns under the following conditions:

  • You received a wrong product

  • You received a damaged or defective item

  • The product is expired upon arrival

To be eligible for a return:

  • You must contact us within 48 hours of delivery.

  • The item must be unused, unopened, and in original packaging.

  • A valid proof of issue (photo/video) is mandatory.

Note: We do not accept returns for reasons such as personal dislike of taste/scent or change of mind once the product has been opened.

🚫 Non-Returnable Items

  • Opened or used products

  • Products without original packaging

  • Custom or promotional items

  • Items returned after 48 hours of delivery

📦 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@chamakkatt.com or call us at +91-9745070091.

  2. Provide the following details:

    • Order ID

    • Reason for refund

    • Supporting evidence (photos or videos showing the issue with the product)

  3. Once your refund request is received, we will assess the case and inform you of the next steps.

💸 Refund & Replacement Process

If your return is approved:

  • You may choose between a replacement, store credit, or a full refund (processed to the original payment method).

  • Refunds will be processed and credited to the original payment source within 5–7 business days after approval.

  • In case you have chosen for a replacement, we request you to kindly bear patience, as the replaced product shall be delivered within 3-5 business days.

  • If you prefer to receive store credit instead of a refund or replacement, it will be issued only after the returned product is received at our warehouse and approved. Once accepted, the store credit will be added to your account within 24 hours.

    Note: Store credits are valid for 3 months from the date they are issued and must be used within this period.

     

     

📦 Return Shipping

  • If the return is due to our error (damaged, incorrect product), we will bear the shipping costs.

  • For all other cases, the customer is responsible for return shipping charges.

📬 How to Request a Return

To request a return or refund, please email us at:

📧 info@chamakkatt.com
📞 +91-9745070091

Include:

  • Your Order ID

  • Reason for return

  • Supporting photo/video evidence

📝 Important Notes

  • Please do not send any product back without prior confirmation from our team.

  • Refunds or replacements are issued only after inspection and approval by our support team.

We appreciate your understanding and cooperation. Thank you for choosing Chamakkatt Herbal Products — we’re here to serve you better, naturally. 🌿